United Flight Attendant Taken to Hospital Following Incident With ‘Disruptive Customer’
United Airlines flight 476 reported a normal 3 hours, 44 minutes flight time but just before landing flight attendants encountered a “disruptive passenger”.
One of the flight attendants was transported to a Chicago hospital after the non-stop flight from San Francisco landed at 6:01 a.m., local time.
“A disruptive customer on a flight from San Francisco to Chicago was removed by law enforcement upon landing on Sunday, and one member of the flight attendant crew was taken to a hospital for evaluation,” a United Airlines spokesperson said in a statement.
Chicago Police responded Chicago’s O’Hare International Airport Sunday morning to a report of a “disturbance” on Flight 476. Three individuals from the flight were taken to nearby Resurrection Hospital for observation, according to a Chicago Police Department statement.
A passenger filmed a video, according to a Fox News report, of several attendants on the flight interacting with a woman carrying a small child. Screams and yelling may be heard in the video as the passenger demands, “Where is it?”
One flight attendant informs the woman, “Ma’am, we are landing,” before adding in a panicked tone, “Sarah, step back. Step back. Sarah, step back!”.
Another crew member may be seen running from the front of the aircraft towards the encounter while the one attendant’s request for “Sarah” to step back continue.
“We’re grateful to our crew for handling this difficult situation with professionalism and for putting the safety of our team and our customers first,” the United Airlines spokesperson continued in the statement. The statement added that no serious injuries were reported from the incident.
A Chicago Police spokesperson said the department, along with the Federal Bureau of Investigation, is reviewing the incident.
“The FBI is aware of an incident at O’Hare Airport this morning,” an FBI spokesperson from the Chicago office reportedly confirmed to Fox News. “There is no current threat to the public at this time.”